Frequently Asked Questions

New Patients

What can I expect during my first visit?

This inital appointment is referred to as a New Patient Exam. During your first visit, a comprehensive examination will be completed. This exam will include necessary x-rays and intra-oral photos, allowing us to diagnose the condition of your mouth, teeth and gums. In most instances, your dental condition will be determined at this visit, and if needed, a suitable treatment plan will be discussed with you. This exam will be followed by a New Patient Hygiene appointment.

PLEASE BRING A LIST OF ANY ACTIVE MEDICATIONS AND/OR VITAMINS/SUPPLEMENTS YOU MAY BE TAKING TO YOUR INITIAL APPOINTMENT

What is the financial policy?

Payment is due at the time service is provided. We accept cash, debit, and Visa and MasterCard. If you have dental insurance, as a courtesy to you, we will accept assignments of benefits. We require that you leave a credit card on file to cover any residual balance(s). We are happy to send all estimates as well as bill your insurance for you. Please bring your insurance card and your dental benefit booklet if one has been distributed. If a card is not available please have all insurance information, such as provider name, address, subscriber ID number, etc.

What is the cancellation and late policy for appointments?
We appreciate the value of your time, and we take pride in being prompt and except for emergency situations, do our very best to be on time for you. If you think that you will be late, please call as soon as possible so that we may advise you if your late arrival can be accommodated, or if we will need to reschedule you. We're happy to change or unschedule your appointment, however we require two (2) business days notice for you to avoid a missed appointment fee.
What role do I have versus my dentist and insurance company/employer when in comes to using my dental insurance?

Payments

What are the accepted methods of payment?

At Landmark Dental Centre, we accept:

Cash
Debit
MasterCard Visa

What is the financial policy? What if I have dental insurance?
Payment is due at the time service is provided. We accept cash, debit, and Visa and MasterCard. If you have dental insurance, as a courtesy to you, we will accept assignments of benefits. We require that you leave a credit card on file to cover any residual balance(s). We are happy to send all estimates as well as bill your insurance for you.
What role does my dentist and their team play in the dental insurance puzzle?
  • Conducts an exam and diagnoses any oral health issues.
  • Recommends treatment options to address your health care needs.
  • Discusses the benefits of treatment options and any concerns with delaying care.
  • Outlines a cost estimate related to the proposed treatment.
  • Helps you get an estimate (also known as a pre-determination) of covered treatment from your insurance company.
  • As a service to patients, your dentist may submit a claim to your insurance company for any covered treatment.
  • Is contractually obliged, however, to collect your contribution (the ‘deductible’) at the time you receive treatment.
What role do I play in the dental insurance puzzle?
  • Understand what is covered by your dental plan, including any plan limits and co-payment obligations.
  • Talk to your dentist to thoroughly understand the recommended treatment options. Ensure
  • Ensure you feel you’ve made the best decision for your health – regardless of your plan coverage.
  • Work with your dental office and insurance company to obtain an estimate for treatment before you proceed.
  • Pay for any costs not covered at the time treatment is provided.
What role does my insurance play in the dental insurance puzzle?
  • Offers a range of dental plans covering a percentage* of chosen procedures. If through your employer, the employer chooses a plan for the group.
  • Outlines your plan coverage through a booklet, presentation or online.
  • Provides an insurance advisor to answer your questions; with an employer plan this could be your HR manager; with an individual plan, this would be the dental plan provider.
  • Ensures prompt payment to you or your dentist, as required.

* It is rare for plans to cover 100 percent of treatment. Most cover up to 80 percent of basic services such as exams, fillings or root canals and only 50 percent of procedures like crowns, bridges or dentures, etc.

Is it possible for me to pay my balance without visiting the office?

The simple answer to this is... YES!

As a courtesy to you, our Treatment Coordinators are happy to help you remotely pay your account balance. This can be organized by leaving your credit card on file to be charge once your dental insurance informs our team of your treatment coverage, calling in to speak to our Treatment Coordinators who can process a charge to your credit card once prompted with the necessary information, paying in advance, or by adding a credit to your account which can be applied to potential future balances.